PUBLICATIONS

 

  • “How Brands Are Jeopardizing Customer Loyalty by Violating One Fundamental Rule of User Experience – User Control & Freedom” LinkedIn, April 4, 2024
  • “How Mental Models Guide & Misguide: What Designers Can Do to Reduce User Frustration” LinkedIn, March 17, 2024
  • “How My Facebook Got Hacked – Advice to Designers and Users on How to Avoid Account Hijacking” https://ilonaposner.com/how-my-facebook-got-hacked/, January 2024.
  • “Travel Made More Stressful with Technology Upgrade” , LinkedIn, July 2023.
  • “The Ultimate Zoom Teaching Guide 2 – Call Me the Queen of Zoom The Ultimate Guide for Online Teaching with Zoom written by an Educator who is also a User Experience consultant with more than 25 years of experience. July 2020. Updated June 2022.
  • “Could Tech Upgrades Increase COVID Risk?” https://www.linkedin.com/pulse/covid-19-risk-public-washrooms-ilona-posner, LinkedIn, Dec 2021.
  • ” Legacy Systems’ Sludge Is Destroying Your Customer Experience”, https://www.linkedin.com/pulse/legacy-systems-sludge-destroying-your-customer-ilona-posner/, LinkedIn, Feb 2021.
  • Ilona Posner. 2020. “User-Centered Design and Covid-19.” interactions 27, 6 (November – December 2020), 66–70. https://dl.acm.org/doi/10.1145/3424678   [Download PDF]
  • “Initial Investigation into Neurophysiological Correlates of Argentine Tango Flow States: a Case Study,” R. Cassani, A. Tiwari, I. Posner, B. Afonso, and T.H. Falk, IEEE SMC 2020. International Conference on Systems, Man, and Cybernetics, 2020. Video [08:26]
  • Ilona’s War Story “First Stop the Bleeding” User research story with unusual challenges. Appearing on All this Chittah Chattah Blog by Stephen Portigal, April 2013; Also appears as a chapter in Doorbells, Danger, and Dead Batteries – User Research War Stories, S. Portigal. Rosenfeld Publ., 2016.
  • “User Experience Design and Paper Prototyping” I. Posner. Workshop presented at Mobile Accelerator Program, in Mobile Experience Innovation Centre, OCAD University, Toronto, February 2013.
  • Zelda Symphony – Video Games meet Symphony Orchestra. Reflections of the Merging of Old and New Media while Bridging the Generational Divides. September 2012.
  • “Transit Usability – Removing the Barriers” I. Posner.  Poster & Workshop presented at Transforming Transportation: Economies & Communities Summit, Apr 2011, Detroit MI.
  • “Bridging the Digital Divide for Work and Play – A Workshop,” G. Silberman, J. Mitchell, M. Klawe, F. Liauw, J. Wigglesworth, and I. Posner, ITRE 2003, International Conference on Information Technology Research and Education, Aug 2003.
  • “The Fate of HCI Research in Canada,” I. Posner, IBM Tech. Report TR74.188.16, Jan 2003
  • “Profile of the Canadian HCI Research Community,” I. Posner, NRC Research Report, 2002.
  • “Impacts of the Hypernet on the Automotive Industry,” I. Posner, T. Hubert, E. Lemon, The Hypernet Research Program Report, Digital 4Sight Corporate Report, 2001.
  • “Children as Digital Motion Picture Authors,”  R.M. Baecker and I. Posner.  Appears in The Design of Children’s Technology, A. Druin (ed.), Morgan Kaufmann Publ., 1999.
  • “Children Learning Filmmaking with Multimedia Tools,”  I. Posner, R.M. Baecker, and B. Homer.  In Proceedings of Ed-Media ’97 and in Conference CD-Rom, 1997.
  • “Evaluating Real Users Using Real Software Performing Real Tasks, in Real Contexts,”  I. Posner, R.M. Baecker, and A. Mitchell.  In Design and Computing Systems: Proceedings of HCI International ’97, Volume 2, Elsevier, 1997.
  • “Learning to Write Together,”  I. Posner, A. Mitchell, and R.M. Baecker.  Appears in Computer Supported Cooperative Writing, R. Rada (ed.), Academic Press, 1996.
  • “Learning to Write Together Using Groupware,”  A. Mitchell, I. Posner, and R.M. Baecker.  In Proceedings of CHI’ 95: Human Factors in Computing Systems Conference.
  • “Exploratory Sequential Data Analysis Systems,” I. Posner, Timelines Project Report, 1995.
  • “SASSE The Collaborative Editor,” R. Baecker, G. Glass, A. Mitchell, and I. Posner, Refereed Video Tape published in SIGGRAPH Video Review 97, 1994.
  • “The User Centred Iterative Design of Collaborative Writing Software, ” Baecker, Nastos, Posner, & Mawby. Proceedings of INTERCHI ’93: Human Factors in Computing Systems, 1993.
  • “How People Write Together,”  I. Posner and R.M. Baecker.  HICSS’92  Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences, Kauai, 1992.
  • “A Study of Collaborative Writing,” Ilona Posner. M. Sc. Master of Science Thesis. Department of Computer Science, University of Toronto, 1991.