Generated by All in One SEO v4.9.9, this is an llms.txt file, used by LLMs to index the site. # ILONA POSNER User Experience Consultant & Educator ## Sitemaps - [XML Sitemap](https://ilonaposner.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [BIO](https://ilonaposner.com/bio/) - User Experience & Usability Consultant with more than 25 years of experience in the area of Human Computer Interaction, working on design and evaluation of web sites, software, hardware, mobile applications and business strategies. An experienced educator teaching both university and professional development courses. Ilona holds a Masters Degree in Computer Science from the University of Toronto. SERVICES ## Pages - [About Ilona Posner](https://ilonaposner.com/) - [05:51 mins] [18:46 mins] [24:02 mins] Design for Good or Evil the Power is in Our Hands. What about the Ethics? Watch on YouTube More Publications More Talks - [EDUCATION](https://ilonaposner.com/education/) - ACADEMIC TEACHING Ilona Posner has made significant academic contributions over three decades of teaching: Teaching across undergraduate, graduate, and professional programs UX research, human-centered design, and design thinking Interdisciplinary curriculum development combining research, ethics, and prototyping Developed immersive international field research programming (Berlin) Applied research integrated with industry-standard practice Preparing students for research-driven technology and - [PRESENTATIONS](https://ilonaposner.com/presentations/) - See also Training for Recommendations from participants at Presentations, Workshops, and Courses. EX Enterprise Experience 2019 Conference, invited Storyteller. San Francisco, June 2019. VIDEO [06:00] Ontario Tech University, UOIT, "Future of Technology with a Conscience Symposium - Human Computer Interaction" Panel, invited panelist, Oshawa, May 2019. TorCHI.org World Usability Day 2018, "Design for Good or - [TRAINING](https://ilonaposner.com/training/) - Industry Training Courses Development and delivery of corporate training courses across various industries Course topics include: User Experience, User Centered Design, Usability, Prototyping, Usability Testing, Design of Interactive Computational Media, Embracing Technology Courses duration ranging from 1 hour to 24 hours of instruction Delivered Courses for Rogers Communications CIBC Deutsche Bank Human Factors International - [PUBLICATIONS](https://ilonaposner.com/publications/) - "How Brands Are Jeopardizing Customer Loyalty by Violating One Fundamental Rule of User Experience – User Control & Freedom" LinkedIn, April 4, 2024 "How Mental Models Guide & Misguide: What Designers Can Do to Reduce User Frustration" LinkedIn, March 17, 2024 "How My Facebook Got Hacked – Advice to Designers and Users on How - [MOBILE](https://ilonaposner.com/consulting/mobile/) - Clients Bell Mobility Bump! Mobile CIBC Chocolate Liberation Front i3mobile RBC Rogers Sympatico TD Bank Services Ethnographic research Expert reviews Heuristic evaluations Usability testing UX Design consultations Design Research Business Strategy consultations Recommendations Adam R.T. Smith, President & Founder at tension, ex-Rogers Design Ilona made me a better designer. Period. When we - [WEB](https://ilonaposner.com/consulting/web/) - Clients Access For All, OCADU Alpha Plus Ontario AOL Aradia Fitness AXA Insurance Borders Canadian Tire CareFirst CHUM Interactive Coors Light Crystal Interactive Dove eBridge Efficient Networks Engineering.com EQAO Excite Canada Expresto Software Family Tree HomeStars HomeZilla HopToIt iProphesy iTrustPage i3mobile Kellogg’s Los Angeles County Metropolitan Transportation Authority Microsoft OACCAC Octopz OMERS Worldwide Ontario Power - [STARTUPS](https://ilonaposner.com/consulting/startups/) - Clients Albedo Informatics Expresto Software HomeStars iTrustPage nModes Octopz Think Dynamics WhoPlusYou Services Expert reviews Heuristic evaluations Ethnographic research Usability Testing Strategic Consultations Design Research Product Teams Training Recommendations Brian Lesser, Ryerson University, Director Computing & Communications I have a great deal of respect for Ilona's ability to have a positive impact on a startup - [SOFTWARE](https://ilonaposner.com/consulting/software/) - Clients AMD Autodesk Balisoft Software Bell Canada Bell Web Solutions Clinicare EQAO Expresto Software McGraw-Hill Ryerson Octopz OMERS Worldwide Shoppers Drug Mart Think Dynamics (currently IBM) Services Ethnographic research Expert reviews Usability testing UX Design consultations Design Research Recommendations George Fitzmaurice, Autodesk, Director, User Interface Research We were extremely satisfied with Ilona's - [HARDWARE](https://ilonaposner.com/consulting/hardware/) - Clients AMD Bell Canada Canadian Film Centre’s Media Lab HalfKeyboard KIP Systems Los Angels County Metropolitan Transportation Authority Services Expert reviews Heuristic evaluations Ethnographic research Usability Testing Strategic Consultations Design Research Product Teams Training Recommendations Stephen Orr, Advanced Micro Devices Inc. (AMD), Director User Experience Group This report is good. I told - [BUSINESS STRATEGY & RESEARCH](https://ilonaposner.com/consulting/businessstrategyandresearch/) - Clients Apple Canada Canada Health Infoway Centre for Global eHealth Innovation, at the University Health Network CHUM Interactive DGP – Dynamic Graphics Project, University of Toronto Digital 4Sight H & R Block National Research Council of Canada Services Ethnographic research Expert reviews Heuristic evaluations Usability testing UX Design consultations Research Strategy evaluations Business Strategy - [CONSULTING FOR MEDIA](https://ilonaposner.com/consulting-media/) - [TRANSPORTATION](https://ilonaposner.com/consulting/transportation/) - Clients Metrolinx Los Angels County Metropolitan Transportation Authority SMART - Sustainable Mobility & Accessibility Research & Transformation Centre, University of Michigan’s Transportation Research Institute Services Expert reviews Ethnographic research Strategic Consultations Team Training Recommendations Alice Tolar, Los Angeles County Metropolitan Transportation Authority, Transportation Planning Manager, Central Area Team, November 2010. “Thank you Ilona - [FINANCIAL SERVICES](https://ilonaposner.com/consulting/financial/) - Clients AXA Insurance CIBC Deutsche Bank H&R Block Pitney Bowes RBC Scotiabank TD Bank Visa Services Expert reviews Heuristic evaluations Ethnographic research Usability Testing Strategic Consultations Design Research Design Team Training Recommendations Harumi Takeshita, CIBC, Director User Experience, eChannels “We were very lucky to have Ilona be part of our UX Research team - [HEALTHCARE](https://ilonaposner.com/consulting/healthcare/) - Clients Canada Health Infoway Canadian Cancer Society CareFirst Community Care Access Centres (CCAC) Centre for Global eHealth Innovation at University Health Network Clinicare Ontario Association of Community Access Centres (OACCAC) Shoppers Drug Mart Siemens Healthineers Services Expert reviews Heuristic evaluations Ethnographic research Usability Testing Strategic Consultations Research Design Product Teams Training Recommendations Nicolas Caprio, Sr. - [AGENCIES & WHITE LABELS](https://ilonaposner.com/consulting/agencies-white-labels/) - Clients Bell Web Solutions BonaSource Bruce Mau Design Chocolate Liberation Front Cossette Interactive Digital Cement Human Factors International – HFI iLeo ARC Worldwide Interpix Design Life Capture Interactive Livewire Communications Peacepoint Entertainment PIVOT Design Group Secret Location Stitch Media YuCentrik Services Expert reviews Heuristic evaluations Ethnographic research Usability Testing Strategic Consultations Design Research Product - [ADVERTISING](https://ilonaposner.com/consulting/advertising/) - Clients Cossette Interactive Dove Coors Light Kellog’s Engineering.com Visa Services Expert reviews Heuristic evaluations Usability testing UX Design consultations Recommendations Sylvie Briz, Visa Canada Association, Senior Product Manager Visa.ca is live and is so much better thanks to you! Nancy Peterson, Founder and CEO, HomeStars.ca After spending almost a year on this - [CONSULTING](https://ilonaposner.com/consulting/) - Expert consulting delivering solutions that delight users and drive business success. Consulting Offerings Usability Expert Reviews & Audits — Identify critical issues and opportunities to enhance product performance. User Research & Testing — Gather actionable feedback through interviews, surveys, and usability studies. Business Strategy & Design Strategy Roadmaps— Align user needs with business objectives to - [CONTACT](https://ilonaposner.com/contact/) - linkedin.com/in/ilonaposner/ facebook.com/ilona.posner twitter.com/#!/ilonaposner - [MEDIA](https://ilonaposner.com/media/) - BBC News Article – Remote Teaching BBC News article, "The tech promising to bring lectures alive," https://www.bbc.com/news/business-57226744 May 29, 2021 A detailed discussion of remote teaching strategies appeared in "Queen Of Zoom" June 28, 2020 Enterprise Experience, Storytelling Session Presentation at Enterprise Experience Conference, San Francisco, June 2019. Audience at the Enterprise Experience Conference doing - [TRAINING](https://ilonaposner.com/industry-training/) - TRAINING INDUSTRY TRAINING Development and delivery of corporate training courses across industries on topics including: User Experience & Usability Prototyping & Testing Design of Interactive Computational Media Embracing Technology Flexible delivery formats: from 1-hour talks to multi-day courses (of >24 hours of training) Tailored content for corporate teams, startups, and industry professionals Delivered Courses for - [ABOUT ILONA](https://ilonaposner.com/about-ilona/) - About ILONA POSNER User Experience Consultant and Educator with more than 25 years of experience in the area of Human-Computer Interaction, working on design and evaluation of websites, software, hardware, mobile applications, and business strategies. An experienced educator teaching both university and professional development courses. Ilona holds a Masters Degree in Computer Science from the University - [How Brands Are Jeopardizing Customer Loyalty by Violating One Fundamental Rule of User Experience – User Control & Freedom](https://ilonaposner.com/user-control-freedom/) - Permalink: https://ilonaposner.com/user-control-freedom/ April 3, 2024 TABLE OF CONTENTS INTRODUCTION BAD EXPERIENCES – User Control & Freedom Heuristic Ignored POSITIVE EXAMPLES – User Control & Freedom Heuristic Upheld CONCLUSION REFERENCES TOP INTRODUCTION Ten Usability Heuristics for making technology systems easy-to-use have endured the test of time. Jakob Nielsen and Rolf Molich published the - [How My Facebook Got Hacked – Advice to Designers and Users on How to Avoid Account Hijacking](https://ilonaposner.com/how-my-facebook-got-hacked/) - How My Facebook Got Hacked – Advice to Designers and Users on How to Avoid Account Hijacking IlonaPosner 2026 July - [Travel Made More Stressful by Technology Upgrade](https://ilonaposner.com/publications/travel-made-more-stressful-by-technology-upgrade/) - Today at Helsinki airport, I passed security inspection without having to offload my liquids and laptop. I was only instructed to remove the sweaters I was wearing. On the other side of the security X-ray gate, a long queue of passengers was forming. These people were waiting for their carry-ons, redirected from a new automated - [University of Toronto Students' Testimonials](https://ilonaposner.com/university-of-toronto-students-testimonials/) - University of Toronto Students' Testimonials Last updated April 29, 2023 Sarah Esmail, Chief of Staff, IBM. Bachelor of Industrial Engineering, University of Toronto https://www.linkedin.com/in/sarah-esmail-19220bab/ Sarah took MIE344 Ergonomic Design of Information Systems in 2018. This was one of her favorite courses. There she gained hands-on experience with the User Centered Design Process including research methods, - [The Ultimate Zoom Teaching Guide 2 – Call Me the Queen of Zoom](https://ilonaposner.com/publications/the-ultimate-zoom-teaching-guide/) - By ILONA POSNER, Updated June 22, 2022 Download PDF Here’s the ultimate guide for online teaching with Zoom [1] written by - [COVID Risk Increased by High-Tech Upgrade](https://ilonaposner.com/publications/covid-risk-from-high-tech-upgrade/) - ILONA POSNER UX Consultant & Educator www.ilonaposner.com November 2021 Cutting-edge technology upgrades always promise improvements but do not always deliver, despite the considerable efforts and costs. During the COVID-19 pandemic, travel safety is a great concern. Many airports closed drinking fountains for fear of spreading COVID-19. Or perhaps they did it to increase the sale - [RECOMMENDATIONS](https://ilonaposner.com/recommendations/) - Recommendations and feedback are organized according to types of experience: Training Business Strategy & Research Web Software Hardware Mobile Financial Healthcare Transportation Agencies & White Labels Startups LinkedIn Recommendations Sr. Manager of User Experience Research at Rogers Camilo Sabogal Sr. Manager, User Experience & Engagement, RBC I had the pleasure of being part of Ilona's UX - [IEEE SMC 2020 Paper](https://ilonaposner.com/ieee-smc-2020-paper/) - [User-centered design and Covid-19](https://ilonaposner.com/user-centered-design-and-covid-19/) - [User-Centred Design and COVID-19](https://ilonaposner.com/publications/user-centred-design-and-covid-19/) - By ILONA POSNER, June 12, 2020 Download PDF [3.7MB]Download I was invited to teach at the Translational Research Program (TRP) at the University of Toronto’s Faculty of Medicine in the Fall of 2019. This is a Master’s Degree program for individuals interested in designing innovative solutions in the healthcare space. The cohort in the class - [Zelda Symphony Toronto Review](https://ilonaposner.com/publications/zelda-symphony-toronto-review/) - Zelda Symphony - Video Games meet Symphony Orchestra Download Article: Zelda Symphony Toronto Review-ILONA POSNER [PDF 397k] By ILONA POSNER September 16, 2012 What an amazing experience to accompany my son, the computer gamer to a Symphony concert “The Legend of Zelda – Symphony of the Goddesses.” The tickets for this single Toronto show - [test](https://ilonaposner.com/test/) ## Categories - [Uncategorized](https://ilonaposner.com/category/uncategorized/)