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ILONA POSNER

User Experience Consultant & Educator
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Latest Publications

  • How Brands Are Jeopardizing Customer Loyalty by Violating One Fundamental Rule of User Experience – User Control & Freedom
  • How Mental Models Guide & Misguide: What Designers Can Do to Reduce User Frustration
  • How My Facebook Got Hacked – Advice to Designers and Users on How to Avoid Account Hijacking
  • Travel Made More Stressful with Technology Upgrade
  • Could Tech Upgrades Increase COVID Risk?
  • Legacy Systems’ Sludge Is Destroying Your Customer Experience
  • User-Centered Design and Covid-19, interactions magazine, November 2020
  • IEEE SMC 2020 Paper
  • IEEE SMC 2020 Presentation
  • The Ultimate Zoom Teaching Guide 2 – Call Me the Queen of Zoom

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