Clients

• AXA Insurance
• CIBC
• Deutsche Bank
• H&R Block
• Pitney Bowes
• RBC
• Scotiabank
• TD Bank
• Visa

 

Services

• Expert reviews
• Heuristic evaluations
• Ethnographic research
• Usability Testing
• Strategic Consultations
• Design Research
• Design Team Training

 

Recommendations

Harumi Takeshita, CIBC, Director User Experience, eChannels

“We were very lucky to have Ilona be part of our UX Research team for a year. She joined as a research consultant to help jump start our new usability lab usage and did a very commendable job. She brought with her a wealth of knowledge in terms of current usability research, best practices, tried & true methodology, and her boundless energy. She plunged into the full  usability test cycle of organizing, recruiting, facilitating, analyzing, and presentation of the results with minimal direction. She was so compelling in her Findings presentation that executives put down their Blackberries to listen.

She’s truly a user experience specialist in every sense and was responsible for many activities during the one-year contract including:

• design & execution of quality User Research studies
• design recommendations that take into account user needs, business goals & technical constraints
• insightful presentations of UX research results that encouraged cross organizational discussions and challenged all involved to put users’ needs upfront and to innovate creative solutions around those needs
• high quality, detailed & actionable research reports deliverables
• design & delivery of customized training for UX team
• mentoring junior members of UX team
• Persona development based on consolidation of public & proprietary research including in-house studies

Now when I see junior members running user studies in an organized and professional manner, I attribute that to Ilona’s positive influence.”   Recommendation on LinkedIn

 

Mark Raheja, Pitney Bowes Inc. / Digital Cement, Director of Experience Planning

Just wanted to thank you for the exceptional work in taking the group through your findings today… They found it very useful and informative…  Great job!

 

Angela Wiebeck, RBC Investments, Strategic Initiatives Manager

I want to specifically thank Ilona for her hard work and stamina in interviewing all of our clients (due to a SARS related change in schedule).  Ilona- You made it and did a great job!!!

 

Eric Schaffer, Founder and CEO, Human Factors International

I have the highest regard for your skill and intelligence