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ILONA POSNER

User Experience Consultant & Educator

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Latest Publications

How Brands Are Jeopardizing Customer Loyalty by Violating One Fundamental Rule of User Experience – User Control & Freedom
How Mental Models Guide & Misguide: What Designers Can Do to Reduce User Frustration
How My Facebook Got Hacked – Advice to Designers and Users on How to Avoid Account Hijacking
Travel Made More Stressful with Technology Upgrade
Could Tech Upgrades Increase COVID Risk?
Legacy Systems’ Sludge Is Destroying Your Customer Experience
User-Centered Design and Covid-19, interactions magazine, November 2020
IEEE SMC 2020 Paper
IEEE SMC 2020 Presentation
The Ultimate Zoom Teaching Guide 2 – Call Me the Queen of Zoom

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